Help and Support

These are our learners’ most frequently asked questions. If you have a question that is not included in this list, please contact us at elearning-support@fao.org

The FAQ page is the quickest way to solve the most common issues you may have. Please take a minute to read them before contacting us. If you need to contact our technical support, please make sure to provide us with your registration e-mail and the name of the course you want to take.


Frequently asked questions

Certification

How can I get an FAO certificate for the courses I have done?

The FAO elearning Academy offers Digital Badge Certifications for the courses. FAO is adopting the Digital Badges Certification System, to certify the acquisition of competencies, progress talents within organizations and increase employment opportunities. Certification is granted by FAO, by passing the final scenario-based performance evaluation, with a score of 75% or more. The FAO courses that are certified have the associated the symbol of the digital badge, clearly visible in the course description page.



Registration/Login

How can I register?

Registration is free! Simply click on the "Register" button in the upper right corner and fill in the form, providing your valid email address. After registration you will receive a confirmation e-mail to validate your address and complete the registration process.

I forgot my password. How can I reset it?

Click on the “Forgot my username or password?” link on the Login page and then enter the email address you used when you registered with us. A new e-mail will be sent to you with instructions to reset your password.

I cannot login to the website. What should I do?

If you cannot login, the easiest way is to reset your password by clicking on the “Forgot my username or password?” link on the Login page and then enter the email address you used when you registered with us. A new e-mail will be sent to this address with instructions to reset your password. If you follow these instructions and you still cannot login, you can contact us by e-mail: elearning-support@fao.org. Please make sure that you provide us with the e-mail address that you used when you registered with us originally.

I forgot my password. Can you send it to me?

For security reasons, we don’t have access to your password and so are unable to send it to you. However, you can reset your password by clicking on the “Forgot my username or password?” link on the Login page and then enter the email address you used when you registered with us. A new e-mail will be sent to this address with instructions to reset your password.

Can I update my personal information?

You can easily update most of your personal information, including your e-mail and password. Your personal information page is accessed by clicking on your user name in the upper right corner (near the Log-out link), that is visible when you are logged in.



Take the course

When can I start the course and is there any cost associated with?

You can start a course anytime and anywhere, since the FAO elearning courses are completely self-paced with no tutor-led instructions and schedules to follow. There is no charge for taking the courses online or downloading them onto your PC. The FAO elearning Academy offers all the multilingual e-learning courses free of charge, as a global public good.

I have logged in. How do I take a course?

Once you are logged in, click on “Courses” in the menu and then select the course of your interest. All the courses are free of charge.

When I click on the “Access on-line” link to take the course nothing happens. What do I do?

Most of our courses open up in a separate popup window. In some cases your browser could have enabled a “popup blocking” feature. It is normally not difficult to disable this feature. Please refer to your browser’s website for more information.

When I click on the “Access on-line” link to take the course, a new window opens, but without any contents. What do I do?

The most likely reason is that you have selected a course that requires the Adobe Flash player, but that this has not been enabled in your browser. Refer to your browser’s website on how to enable this. Please be aware that some browsers and operating systems do not support Adobe Flash (e.g. iOS (IPAD))

What software do I need to run the course?

The system requirements can vary depending on the course. Please refer to the “System requirements” section within each course description page for a complete overview.

Can I take a course on my iPad?

Please refer to the “System requirements” section within the course description page for a complete list for each course. If a course requires Adobe Flash, you cannot run it on iPad because Adobe Flash is not supported by iOS.

I have a bad Internet connection. Can I download the course and take it off-line?

Yes, you can. Most of our courses are available in a downloadable format. Once logged in, you will find a download link in the course description page when available. The downloadable version runs on Windows PC’s without any additional software.

I downloaded the course but it does not run on my Mac computer.

The downloadable versions of our courses are for Windows only.

I have a bad internet connection. Is it possible to send me the course on a CD-Rom or USB key?

Unfortunately, we do not offer this service anymore.

Can I print out the course?

In most courses, a text-only version (or learners’ notes) is provided for each lesson (in PDF format). There is a link to these files in the first screen of each lesson.

Can I take a course on my tablet or mobile device?

We don’t recommend taking the course on smartphones, tablets or other mobile devices with a screen size with less than 7 inch. Please refer to the “System requirements” section within the course description page for a complete list for each course. As Adobe Flash is not supported by iOS, those courses that require Adobe Flash cannot be viewed on iPad.


Last modified: Wednesday, 12 August 2020, 3:54 PM