Help and support

These are our learners’ most frequently asked questions. If you have a question that is not included in this list, please contact us at elearning-support@fao.org

The FAQ page is the quickest way to solve the most common issues you may have. Please take a minute to read through the answers before contacting us. If you need to contact our technical support, please make sure to provide us with your registration email and the name of the course you want to take or are taking.


Frequently asked questions

Certification

Can I get an FAO certificate for the courses I have completed?

The FAO elearning Academy offers digital badge certifications for courses. FAO has adopting a digital badges certification system to certify the acquisition of competencies, progress talents within organizations and increase employment opportunities. Certification is granted by FAO after passing the final scenario-based performance evaluation with a score of 75 per cent or more. The FAO courses that are certified have the associated digital badge symbol clearly visible in the course description page.



Registration/Login

How can I register?

Registration is free! Simply click on the "Register" button in the upper right corner of the page and fill in the form. Be sure to provide a valid email address. After registration, you will receive a confirmation email to validate your address and complete the registration process.

I forgot my password. How can I reset it?

Click on the “Forgot username or password?” link on the Login page and then enter the email address you used when you registered. A new email will be sent to you with instructions to reset your password.

I cannot login to the website. What should I do?

If you cannot login, try resetting your password by clicking on the “Forgot username or password?” link on the Login page and entering the email you used when you registered. A new email will be sent to this address with instructions to reset your password. If you follow these instructions and you still cannot log back in, you can contact us via email: elearning-support@fao.org. Please make sure that you provide us with the email address that you used when you registered with us originally.

I forgot my password. Can you send it to me?

For security reasons, we don’t have access to your password and  are unable to send it to you. However, you can reset your password by clicking on the “Forgot username or password?” link on the Login page, and then enter the email address you used when you registered. A new email will be sent to this address with instructions to reset your password.

Can I update my personal information?

You can easily update most of your personal information, including your email and password. Your personal information page is accessed by clicking on your username in the upper right corner (near the Log-out link). This should be visible when you are logged in.



Taking a course

When can I start my course and is there any cost associated with it?

You can start a course anytime and anywhere, since the FAO elearning courses are completely self-paced with no tutor-led instructions or schedules to follow. There is no charge for taking the courses online or downloading them onto your PC. The FAO elearning Academy offers all the multilingual elearning courses free of charge, as a global public good.

I have logged in. How do I take a course?

Once you are logged in, click on “Courses” in the menu and then select the course of your interest. All the courses are free of charge.

When I click on the “Access online version” link to take the course, nothing happens. What do I do?

Most of our courses open up in a separate popup window. In some cases, you or your browser could have enabled a popup blocking feature. It is normally not difficult to disable this feature. Please refer to your browser’s website for directions on how to disable popup blocking.

What software do I need to run the course?

The system requirements can vary depending on the course. Please refer to the “System requirements” section within each course description page for a complete overview.

Can I take a course on my iPad?

Please refer to the “System requirements” section within the course description page for a complete list of requirements for each course.

I have a bad internet connection. Can I download the course and take it offline?

Yes, you can. Most of our courses are available in a downloadable format. Once logged in, you will find a download link on the course description page, when available. The downloadable version runs on Windows PC without any additional software.

I downloaded the course, but it does not run on my Mac computer.

The downloadable versions of our courses are for Windows only.

I have a bad internet connection. Is it possible to send me the course on a CD-ROM or USB key?

Unfortunately, we do not offer this service anymore.

Can I print out the course?

For most courses, a text-only PDF (or learners’ notes) is provided for each lesson. There is a link to these files in the first screen of each lesson.

Can I take a course on my tablet or mobile device?

We don’t recommend taking the course on smartphones, tablets or other mobile devices with a screen size less than 7 inches. Please refer to the “System requirements” section within the course description page to understand what is needed for each course.


Last modified: Wednesday, 13 October 2021, 10:51 AM